How Can We Help?

Submit a ticket below and we'll get back to you within 24 hours.

Back to Create|petcanvas.art

Submit a Support Ticket

Email Support

Prefer email? Write to us directly.

info@petcanvas.art petcanvas.art

Response Time

We reply within 24 hours on business days.

Mon-Fri, 9AM-6PM CET

Frequently Asked Questions

My generation is stuck

If your generation has been processing for more than 5 minutes, please refresh the page and check your email for updates. If the issue persists, submit a ticket above.

I didn't receive my portrait

Please check your spam/junk folder first. If you still can't find your portrait email, submit a ticket with your email address and approximate order time.

Payment failed

Try again with a different payment method or card. If you continue to experience issues, contact your bank or submit a ticket above.

Quality concerns

For best results, use a clear, well-lit photo where the subject is prominent. Blurry or dark photos may result in lower quality. You can retry with a better photo for free.